Privacy Policy

Last updated: 12 March 2026

Klein Joostenberg respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

1. What Information We Collect

We may collect the following information when you interact with us:

  • Name and surname

  • Contact details (email address, phone number)

  • Booking and order information

  • Any information you provide via contact forms or email

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process bookings, orders, and enquiries

  • Communicate with you regarding your reservation or request

  • Send occasional updates or marketing (only if you’ve opted in)

  • Improve our website, services, and customer experience

3. Sharing of Information

We respect your privacy and will never sell your personal information.

We may share your information with:

  • Service providers (e.g. booking systems, payment processors, email platforms)

  • Legal or regulatory authorities if required by law

All third parties are required to handle your data responsibly.

4. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve functionality

  • Understand how visitors use the site

  • Support marketing and analytics

You can adjust your browser settings to disable cookies if preferred.

5. Data Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

However, no online system is completely secure, and use of the website is at your own risk.

6. Your Rights (POPIA)

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

7. Retention of Information

We will only retain your personal information for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Comply with legal or regulatory requirements

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of these sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

📧 reservations@kleinjoostenberg.co.za

📧 orders@kleinjoostenberg.co.za